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Helps and FAQs

HOW TO ORDER ON STEMME BABY CARE STORE

 STEP 1: Visit Our Store through www.stemmebabycare.com

STEP 2: Click the All Products Category to View all the Product we have in Our Site, Or Select the Category of Product you Wish to Buy.

STEP 3: Select the Items You want to buy by Clicking on ‘ADD TO CART’ Button under each of the Products. When You are Done with Your Selection, Click the  ‘VIEW CART’ or the Cart ICON on the Top-Right side of the Web Page.

STEP 4: Review all you have selected, Ensure you Inputted the Right quantity, Select Your Location (Your Delivery Fee will Be Automatically Added to the Cost) and Proceed to Payment By Clicking ‘PROCEED TO CHECKOUT’

STEP 5: Fill in You Billing Details which include your NAME, DELIVERY ADDRESS, PHONE NUMBER, EMAIL etc , Choose Your Method of Payment and Click ‘PLACE ORDER’.

 

Can I buy in bulk?

For all your Corporate Procurement, Gift Vouchers and Consumer Promotion Activities, Retail Purchases please contact us 08188851436 or email us at emekachinonso@hotmail.com or info@stemmebabycare.com  or click here to whatsapp https://wa.me/message/NEK4UMBMUOSQC1

Will all of the items in my order arrive in a single package?

Yes all Orders From Our Website arrives in One Single Package.

What is the estimated delivery time?

Stemme Baby Care delivers products to customers all over Nigeria. Lagos 2-5, Rivers 2-5, Abuja 2-5 & other states 3-9 days. But be rest assured to Get your Order as Quickly as Possible.

Who will deliver my order?

Your order may be delivered by Stemme Baby Care Delivery AGENT SBCDA, by other courier companies like DHL or GIG., You may be called prior to or on the same day as delivery to see if you are available to receive your order.

My order is shipped. How can I track it?

Depending On The Shipping Method Used at our Convienience, Your Shipping Details and Tracking Information will be Communicated either via the Email address you Provided or Via Text Message. Pls Kindly Whatsapp https://wa.me/message/NEK4UMBMUOSQC1 or Email info@stemmebabycare.com  For More Details.

Returning An Item.

 

You can initiate a return within 2 days for Stemme Baby Care items if you receive a wrong, damaged, defective or counterfeit item

When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

Get your refund within 24 hours when you drop off item at the nearest Stemme Baby Care Office. In a Situation where You cant Access the Stemme Baby Care Office due to Proximity, Call or Whatsapp us on 08188851436 or Email us at info@stemmebabycare.com. Refunds are Only Made when a Certified Stemme Baby Care Official Must have Examined the Item to Be sure Its in Good Condition as it was Sent.